.png)
Job Offer: McOpCo Operations Consultant
Job Status: Full-time
Location: Iowa City, IA, 52240, United State of America
Closing Date: Until Filled
McDonald’s is one of the most recognized global brands, serving over 70 million customers daily across more than 100 countries. With almost 70 years of history, McDonald’s continues to lead by anticipating customer needs and driving growth. Our strategy is built on delivering quality service, inclusivity, integrity, and sustainability, ensuring that every day offers an opportunity to make a positive impact.
At McDonald’s, we value our people and offer a comprehensive range of benefits, including sabbaticals, tuition assistance, and flexible work options. We are committed to fostering a diverse and inclusive work environment for our employees, operators, and suppliers, creating feel-good moments for all.
Job Description:
The McOpCo Operations Consultant plays a crucial role in leading, coaching, and guiding restaurant teams to maximize long-term sales and profit growth while ensuring exceptional quality, service, and cleanliness (QSC). This role requires a hands-on approach, working directly with company-owned restaurants to foster strong business relationships, mentor staff, and improve operational performance.
The Consultant will consistently uphold McDonald’s values and leadership behaviors, collaborating with Operations Managers, restaurant leadership teams, crew, and customers to ensure the highest standards of service.
Key Responsibilities:
People Development:
› Champion McDonald's People Promise by promoting respect, recognition, and support for all team members.
› Ensure proper staffing levels in all restaurants by utilizing McHire and other hiring tools.
› Lead recruitment and retention efforts for management roles, ensuring diversity and quality hires.
› Support crew and manager development through training programs such as CDP/Campus and management initiatives.
› Conduct performance reviews, develop performance improvement plans, and ensure accountability for all staff.
› Provide education on HR policies, safety procedures, and compliance with applicable laws.
Operational Excellence (QSC/Sales Building):
› Ensure restaurants meet McDonald’s QSC and food safety standards, enhancing the customer experience.
› Collaborate with restaurant managers to implement marketing initiatives, promotions, and new product launches.
› Use the QSC Playbook/PACE systems to train teams on operational excellence and consistently high levels of service.
› Develop and execute action plans to address performance gaps and continuously improve restaurant operations.
› Collaborate with the Operations Manager to develop annual business plans, focusing on increasing customer counts, sales, and profits.
› Analyze data and performance metrics to identify opportunities for growth and improvement.
› Partner with restaurant leadership to foster a positive work environment and support overall business objectives.
› Conduct audits to ensure compliance with McDonald’s standards and procedures, including cash handling and security.
Qualifications:
› High School Diploma or equivalent required.
› Field operations experience.
› Proven project management and implementation skills.
› Strong leadership and relationship management abilities.
› Ability to drive results through team collaboration and influence.
Additional Information:
McDonald’s is committed to being an equal opportunity employer and promotes a diverse and inclusive workforce. We offer reasonable accommodations for individuals with disabilities during the application process and throughout employment. Our policies prohibit discrimination based on gender, race, religion, national origin, age, disability, military status, and other protected characteristics.
Applying:
Click Here to Apply
Contact:
Click Here for Contact Information
.png)
